Also Right Now In The People’s Republic Of Comcast: Audio Of Worst Customer Service Call Ever Goes Viral Within Hours
Guys, meet Ryan. Ryan and his wife are kind of over the whole Comcast thing, so they recently decided to cancel their service. No bigs, right? WRONG.
Last week my wife called to disconnect our service with Comcast after we switched to another provider (Astound). We were transferred to cancellations (aka “customer retention”).
The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.
What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.
What follows is one of the craziest, most infuriating customer service harangues you’ve ever heard. It doesn’t even sound real. Unless, you know, you are one of the many, many people out there who’ve endured this exact call. Only this time, Comcast’s reward is, let’s see… about a half-million streams of this audio within the first 17 hours it’s up. Now THAT’s Comcastic!