Also Right Now In The People’s Republic Of Comcast: Audio Of Worst Customer Service Call Ever Goes Viral Within Hours

Guys, meet Ryan. Ryan and his wife are kind of over the whole Comcast thing, so they recently decided to cancel their service. No bigs, right? WRONG.

Last week my wife called to disconnect our service with Comcast after we switched to another provider (Astound). We were transferred to cancellations (aka “customer retention”).

The representative (name redacted) continued aggressively repeating his questions, despite the answers given, to the point where my wife became so visibly upset she handed me the phone. Overhearing the conversation, I knew this would not be very fun.

What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone.

What follows is one of the craziest, most infuriating customer service harangues you’ve ever heard. It doesn’t even sound real. Unless, you know, you are one of the many, many people out there who’ve endured this exact call. Only this time, Comcast’s reward is, let’s see… about a half-million streams of this audio within the first 17 hours it’s up. Now THAT’s Comcastic!

  • NateFried

    I had the same problem a couple months ago. I ended up hanging up the phone on them in the middle of it because I was frustrated and told myself that I would deal with it later. I wanted to set it up to cancel comcast at the end of the month and they said the couldn’t do cancelations any more than 2 days in advance. I ended up keeping comcast and changing to automatic payments. Three months later after looking at my bills, I realized that since that day… they signed me up unwillingly for not just internet, but also cable tv and a special sports package… and were charging me an extra $50/month without my consent or knowledge. I am still fighting to get my money back.

  • fullmaple

    I can’t believe ¸it. are these employe’s paid well? because it dosent really look like it.

  • Sam Wilson

    This is unreal…