Right Now In The People’s Republic Of Comcast: I Am Xfinity, That Is My Name; I Will Not Give My Glory To Another, Or My Praise To False Idols
Dear Customer,
It has come to our attention that many of you have voiced issues with us related to price-gouging, poor customer service and unfair practices with both you, the consumer, and our competitors in the marketplace. In an effort to alleviate some of these concerns, we would like to let you know that, instead of actually doing anything about this — as if we give a fuck — it is our request that from here on, you refer to us as Xfinity, since that guy we had on Twitter stalking people was just trying to put his finger in the dyke. Speaking of, we will be offering a special deal on Cinemax in the spring that we think you’ll love!
Word to your mother,
The Management
February 3rd, 2010 at 1:51 pm
I’ll just say it:
Why is it that you guys always bash Comcast Customer Service? I honestly don’t get it.
Every time I’ve had to call them, they’ve been incredibly nice and polite, and have been willing to work with me with any problem I’ve had. I’ve asked friends and coworkers, and they all say the same thing. The only real problem I’ve ever had is dealing with them face-to-face at one of their offices (which tends not to be all that bad, but the customers themselves tend to be the bigger jerks).
Plus, they lower your bill if you ask them to, throw in free stuff… And now Verizon FIOS is giving them actual competition in Philly, which they already have thanks to Satellite TV.
I don’t like everything they do (namely the fact that they now own NBC), but they really aren’t that bad.
February 3rd, 2010 at 3:26 pm
Do you have some sort of connections? Because let me tell you, every time I’ve ever dealt with Comcast, it’s been a nightmare. They “fix” a problem that comes back in two days, or won’t come for a week to fix a problem that literally has your internet knocked out unless you have a neighbor with a home business pull rank, or any number of other things. They are terrible. Verizon isn’t any better, granted. But still.
February 3rd, 2010 at 4:35 pm
No special connections or anything. I’m polite, so are they, and it works out fine. My internet has gone out once or twice and they were incredibly easy to work with and I was back online pretty fast.
The only problem I have now is with my cable box, and the worst was when it was broken for a week.
February 3rd, 2010 at 7:12 pm
Nothing says product or service I’d like to buy more than having an unpronouncable non-word as the brand name.
February 4th, 2010 at 2:37 pm
Didn’t Blackwater do the same thing with the “rebranding?”