Creepy Twitter Service Guy Be Damned, Comcast Still Awash In A Sea Of Haterade
Comcast, the company Philadelphians love to hate (unless they work for them, in which case, it’s still 50/50) is having an ol’ bitch of a time shaking its rep as unfeeling giants who don’t give a shit about you, only your money. In the second annual MSN Money-Zogby International Poll to establish “The Customer Service Hall Of Shame”, Comcast came straight in at number two, for the second year in a row (wedged between AOL at No. 1 and Sprint Nextel at No. 3). But wasn’t last year the year Comcast got proactive and, uh, hired a guy to do customer service over Twitter? Well, yeah, but a Twitter account can’t really fix things like overcharging, having to wait all day for a tech to show up, unexplained Internet outages, stifled file-sharing traffic and, well, the list goes on. But whatever, says Comcast, y’all are haters. Haters!
June 10th, 2009 at 11:53 am
Sprint at #3?
June 10th, 2009 at 11:59 am
I know you can’t post the link, but the Inky today has a piece on FiOS suing Comcast over their hateful ads. FiOS is awesome, BTW; switch immediately if you can.
June 11th, 2009 at 1:03 am
FIOS really isn’t much better than Comcast. I’m glad I chose them, sure, but beyond the initial installation, their service is no better. Once you get locked in for a year, you’re as fucked as a monopolized Comcast customer.
June 11th, 2009 at 5:06 pm
Comcast Bonnie offered to take my order on Twitter. Because that’s actually what I use Twitter for – giving out my address to customer service reps…creepy indeed.