Readers Write: Gruntled Comcast Employee Speaks Up, Makes Good Point That Verizon Ain’t Exactly Sunshine & Lollipops, Either
In response to yesterday’s post about the disgruntled Comcast employee PowerPoint presentation (as well as, it must be said, four years’ worth of regular hateposting regarding Comcast):
I work at Comcast, and I get the whole Comcast sucks thing because of
the customer service issues. Sure sometimes I am treated like I work
for the parking authority, but to be honest I like working here.
Overall I think the product is good, yeah it’s expensive but in 2008
everything is expensive… my bar tab on friday night cost about the
same as a month of triple play.Again, I certainly understand the hate, but Comcast employs a lot of
people like myself who live and work in Philadelphia. The city can
only support so many DJ nights, some people have to do other shit to
pay the bills.So Verizon has a nicer car and makes all kinds of promises about how
they are gonna treat you so good… but tell them you live at 25th and
Diamond and ask them when they’re gonna pick you up? The answer is
probably never because they focus pretty much exclusively on “Upper
Income” neighborhoods.
Fair enough, but we’re still creeped out by the Spiderman roommate guy.
June 24th, 2008 at 10:03 am
As long as there are no service issues, which have been few so far, Verizon has been great. Dry loop DSL means no phone service, just DSL.
When you do have problems be prepared to wait. Their automated call system is a true test of anyone’s patience. You actually start yelling at the automated voice. The entire process is a maze of obstacles whose only intent must be to wear you down into submission. By the time you speak to someone you are thankful for whatever lack of service you get. Verizon’s service is just as big a clusterfuck as Comcast. It comes down to who you have to call more.
June 24th, 2008 at 10:26 am
If I were Spiderman, I’d be Italian.
June 24th, 2008 at 10:26 am
Actually, Verizon lost the Impaler’s business when they rightfully scheduled an activation of DSL service at my new address, but also disconnected my existing service 3 weeks before the move. While acknowledging their error, they pled their was nothing they could do since the account was scheduled to be activated at another address 3 weeks before hand. Haven’t been fucked by Comcast yet, waiting for it before I become some sort of outdoor wireless nomad.
June 24th, 2008 at 10:57 am
I live in NY where we have Time Warner. I can’t imagine a more incompetent-we don’t give a fuck cable company. My parents live in Philly and Comcast doesn’t seem to be much better-though as a kid it was fine.
That said, considering how few large companies are based in Philadelphia, the city’s fortunates are partially tied to Comast’s which does indeed provide a ton of jobs and continues to move its smaller companies here, like the Versus Network.
They may be a shitty company, but they’re our shitty company and I’m glad they are still based in Philly.
June 24th, 2008 at 11:19 am
Verizon is The Suck. I went a month without internet service because of those bozos.
June 24th, 2008 at 11:20 am
wow, i actually thought c the impaler was verizon until i read his post. that’s for clearing that up c.
verizon is fucking horrible. they charged me for a service that never worked (dry loop), which i refused to pay and for which i was paid a refund AND reported to the credit bureau (since i never paid the bill) which led me to get another service which never worked (earthlink). in the midst of all this non-working-internet-mess, i broke down and got cable for the first time since the nineties. the cable works fine. the billing process is nazilike, they remind me of the parking authority. but whatever. at least the shit works.
June 24th, 2008 at 11:22 am
1/4 of Philly used to be Time Warner (West Philly, Manayunk etc). Comcast just took it over a year or two ago. Actually it started as the stellar Wade Cablevision, then Urban Cableworks, then Time Warner. Around here, Time Warner were not really any better than Comcast. Comcast did cut a bunch of channels (replaced by craptastic on-demand?) and increase prices by astounding amounts. I suppose the important part is customer service, and both pretty much suck in their own special way.
Comcast has done amazingly horrible things to our internet service. Their packet sniffing freaks out my computer, because it knows *somebody* is tampering with my downloads. I’m talking about legal downloads, not movies/music off file sharing sites.